Terms of Service

These Terms govern your use of rafshot.com and the related services provided by Rafał Piekara, when made available.

The provider of Rafshot is Rafał Piekara, ul. Jodłówka-Wałki 106b, 33-150 Jodłówka-Wałki, Poland, tax ID (NIP) 8733262929. For matters related to these Terms, support, or complaints, write to [email protected].

These Terms cover the current website rafshot.com together with the available forms, and any future application features once they are made available.

Some provisions about the application only apply once the relevant feature is publicly released. The website may be updated at any time.

Use of rafshot.com and any waitlist sign-up is currently free and does not guarantee access to a launch, a specific date, or the availability of any future feature.

Waitlist communication consists of product updates sent to people who asked to hear about Rafshot. We may change the website, suspend parts of it, update messages, or remove materials without creating any claim to receive a service.

Rafshot is intended for adults. To use the application, you must be able to enter into a binding agreement under applicable law.

You are responsible for the security of your account, your device, and any associated credentials. You are also responsible for actions taken under your account, except where mandatory law provides otherwise.

You may use Rafshot only in accordance with the law and only for the purposes indicated in the service, unless we explicitly state otherwise.

You must not abuse the service, disrupt its operation, circumvent technical safeguards, abuse login systems, use third-party data without basis, or use Rafshot in a way that infringes the rights of others.

You must not scrape, reverse-engineer, decompile, or otherwise attempt to obtain source code, except where mandatory law allows it.

Rafshot is a supporting tool. It is meant to help you capture, organise, and share your own screenshots. It is not a legal, financial, or other professional service.

Responsibility for what you capture and share remains with you. Do not rely on Rafshot as a substitute for professional advice.

Rafshot may rely on third parties for sign-in, notifications, hosting, analytics, diagnostics, email delivery, and application distribution.

Outages, policy changes, or technical issues at third-party providers may affect parts of Rafshot without creating unlimited liability on our side.

We make reasonable efforts to keep Rafshot available and useful, but we do not promise uninterrupted or error-free operation. We may run maintenance, ship updates, change features, or retire parts of the service when reasonably needed.

Support availability, response times, and contact channels may change over time. We will communicate the current contact method in the service or related materials.

Rafshot offers one paid digital product: the Rafshot lifetime license — a one-time purchase (digital content not supplied on a tangible medium) that unlocks the Rafshot 1.x desktop app, all 1.x updates, and desktop downloads tied to your account. There is no subscription and no recurring billing for this license. The product description, price, and currency are shown on the pricing page and at checkout before you pay. If we ever introduce optional paid upgrades or add-ons, they will be presented separately with their own description and price before purchase.

Functionality and compatibility: Rafshot 1.x is a desktop application for macOS. Using it requires a Rafshot account, an internet connection for sign-in, license activation, and downloads, and — for features that rely on third-party AI or platform APIs — your own API keys for those services.

Payment is processed by Stripe (or another payment provider we designate). By clicking pay and completing checkout, you submit a binding order and enter into a distance contract with us on these Terms.

Digital access is delivered immediately after successful payment — by activating the license on your account and unlocking the desktop app download. Delivery begins as soon as payment is confirmed, even if you have not yet downloaded or used the app.

Prices include applicable taxes only where stated at checkout. We may change prices for future purchases; changes do not affect orders already paid unless mandatory law requires otherwise.

If you are a consumer in the European Union or another jurisdiction with a statutory cooling-off period, you generally have 14 days to withdraw from a distance contract without giving a reason.

For digital content not supplied on a tangible medium, that right expires once delivery has begun, provided that: (a) you gave prior express consent to begin delivery before the withdrawal period ends; (b) you acknowledged that you thereby lose your right of withdrawal; and (c) we provided you with a confirmation of the contract, including that consent and acknowledgment, on a durable medium (Directive 2011/83/EU, Article 16(m); in Poland: Article 38(1)(13) of the Consumer Rights Act).

Before you pay, you must actively accept these Terms and confirm that you: (a) expressly consent to immediate delivery of the digital content; and (b) acknowledge that you lose your statutory right of withdrawal once access is granted. Checkout is blocked until you do so. After purchase, we send a confirmation of the contract, including this consent and acknowledgment, to your account e-mail address.

After digital access has been delivered, all paid amounts are final and non-refundable, except where mandatory consumer-protection law requires a refund (for example if the digital product was not supplied, is materially defective, or we failed to provide the access described at checkout). We do not offer discretionary refunds, trial extensions, or "change of mind" returns once access is live.

Where a right of withdrawal does apply (for example, for the free account service, or where the conditions described above were not met), you can exercise it within 14 days by sending an unambiguous statement to [email protected] — withdrawals are handled manually by e-mail, and no special form is required. You may use this model form: "To: Rafał Piekara, ul. Jodłówka-Wałki 106b, 33-150 Jodłówka-Wałki, Poland, [email protected] — I hereby give notice that I withdraw from my contract for the supply of the following digital content/service: [name]; ordered on: [date]; consumer name: [name]; consumer e-mail: [e-mail]; date: [date]". Sending the statement before the 14-day period expires is enough to meet the deadline. Any refund due is made without undue delay, no later than 14 days after we receive your statement, using the same means of payment you used, unless you expressly agree otherwise.

If you believe a charge is incorrect, contact [email protected] promptly. Unjustified chargebacks may lead to suspension of access while the dispute is resolved.

Rafshot, its software, marks, designs, texts, graphics, and related materials are protected by intellectual property law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use Rafshot for your own lawful personal use. Feedback and suggestions you share with us may be used to improve the service without additional compensation, except where mandatory law provides otherwise.

You may stop using Rafshot at any time. You may clear your data or delete your account if those options are available in the product or after contacting us.

We may suspend or terminate access to all or part of Rafshot when reasonably necessary because of breach of these Terms, abuse, fraud, security risks, legal requirements, or misuse of other people's data.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable law, in particular mandatory consumer rights (including those in sections 09–10 above).

If you want to file a complaint about Rafshot, write to [email protected] and describe the problem as clearly as possible. We respond to consumer complaints within 14 days of receipt.

We do not commit to, and do not voluntarily participate in, out-of-court consumer dispute resolution (ADR) proceedings, unless required by mandatory law. Consumers in Poland can seek free assistance from municipal or district consumer ombudsmen (rzecznicy konsumentów) or from the Office of Competition and Consumer Protection (UOKiK); consumers elsewhere in the EU can contact their local consumer-protection bodies.

These Terms are governed by the laws of Poland, unless mandatory consumer-protection rules at your habitual residence require otherwise.

We may update these Terms when Rafshot, app-store requirements, legal rules, or technical concerns change. We aim to give at least 30 days' notice of material adverse changes, unless a shorter timeline is required for legal or security reasons.